Booking Information & Policies

Good to Know Before You Book

We welcome guests aged 12 years and over.

  • All rates are quoted in New Zealand Dollars (NZD).
  • Rates are per apartment, per night.
  • One-Bedroom Apartment rates are based on two guests. Additional guests are charged NZD $50 per person, per night.
  • A minimum stay of three nights applies to all apartments, with a five-night minimum stay for the Three-Bedroom Apartment.

Check-In & Check-Out

  • Check-in: 2:00 PM
  • Check-out: 10:00 AM

Please note that many flights arriving into and departing from Rarotonga operate during the early morning or late evening.

Early check-in and late check-out may be available upon request, subject to availability and an additional fee. Availability cannot be guaranteed and will be confirmed closer to your arrival date. Please note that we don't have day-room or luggage storage facilities for guests arriving early or departing late.

House Rules

To ensure all guests enjoy a peaceful and relaxing stay, we kindly ask that you observe the following:

  • No smoking
  • No parties or events
  • Quiet hours are from 11:00 PM to 8:00 AM
  • Pool and property facilities are for registered in-house guests only.

Payments & Bookings

A non-refundable deposit of 30% is required to secure your reservation.

Deposits can be paid by:

  • Visa or Mastercard
  • Direct transfer to a Cook Islands bank account
  • Direct transfer to a New Zealand bank account

Your booking will be confirmed once the deposit has been received.

The remaining balance is due 30 days before arrival and can be paid by bank transfer or credit card.

Bookings made within 30 days of arrival require full payment at the time of booking.

Cancellation Policy

All cancellations must be submitted by email.

  • The 30% deposit is non-refundable once a reservation has been confirmed.
  • Cancellations made within 30 days of arrival will incur a charge equal to the full reservation amount.
  • No-shows will be charged 100% of the reservation value.

Travel Insurance

We strongly recommend purchasing comprehensive travel insurance to protect against unexpected changes to your travel plans, including cancellations, delays, medical emergencies, and other unforeseen circumstances.